These account closure terms describe how Spinjoys Casino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The aim is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Extent of These Account Closure Terms
These terms relate to Spinjoys Casino accounts belonging to users having a residential address in Germany. I use them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements could apply. The scope covers closures initiated by you, closures I perform for compliance or security reasons, and closures that follow a regulatory instruction. They function with my general terms and applicable law.
I might revise these closure terms from time to time, but changes will not affect a closure request already in progress unless the law requires it. If any condition is unclear, get independent advice prior to submitting a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Affiliate Account Closure and Commission Consequences
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Deactivation of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically void commissions that have already accrued under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or regulatory exposure.
Voluntary Account Closure Steps
To close your account voluntarily, provide a formal request using the contact details provided in my help centre. I request you to state your associated email address and the cause for termination so I can process the request promptly. I could request a last identity check before carrying out the termination. My support team will confirm the request and give you a reference number.
After I get a full request, I typically handle voluntary closure inside five business days. If extra documents are necessary, the period may stretch. Do not start or use a new account during this time because this action can delay the termination. I will dispatch a acknowledgment email when the account has been terminated and no further play is allowed.
Qualification for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need assurance that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Compliance Closure and Obligatory Measures
I could be obligated to close an account for users in Germany because of legal duties, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I may act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Outstanding Balances and Withdrawal Rights
A voluntary closure does not cancel your right to request real-money funds not under a lawful restriction. After I close the account, I will compute the withdrawable balance and transfer it to a payment method that meets my verification checks. Germany users should ensure the payment method matches the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may hold funds temporarily while I finish required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you have any amount to Spinjoys Casino, I may deduct that debt before sending back the remaining balance.
Identity Checks Before Finalising Closure
Before I finalise a closure, I might ask you to supply a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this meets my obligation to keep accurate records and prevent unauthorised access. I will not action a closure if the identity information you provided earlier clashes with the request.
Upload documents through the secure upload link I share. I do not require you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is required to secure your funds and my platform. I retain verification records according to the retention rules detailed later in these terms.
Data Retention After Account Termination
After your account is terminated, I retain certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal policy. I restrict access to that data and do not use it for general marketing after closure unless you have separately agreed.
I may keep records of the closure decision, the reason code, and communication with you. auf dieser Website This enables me prove the closure was processed correctly. You may file a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention duty.
Reopening and Post-Close Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.